Updates on our Evolving Response to COVID-19 / Novel Coronavirus

Family, Friends and Community Members – Please read our updates below, from March 14 to Present Day.

At any time, you can also call 902-404-1700 to hear highlights of the updates related to COVID-19 at Ocean View!

You may also reach out to us at any time with questions at questions@oceanv.ca


October 21, 2020

We’re happy to announce that starting on OCT. 24TH, visitation hours for Designated Caregivers at Ocean View will be extended.

Following the 24th, Designated Caregivers will be able to visit the facility between 11:00 AM – 6:00 PM, Wednesday – Sunday.

Please note: We wanted to give you some advanced notice to plan, but this will not start until OCT. 24TH. Visitation hours will remain the same for the next few days.


October 20, 2020

As we move forward together through this very unique time, we’re always looking at what changes can be made to balance risk and quality of life for our residents.

You will remember that we recently eliminated the need for quarantining of items for residents, but continued to not permit perishable items (items requiring refrigeration; homemade baked goods; fresh fruit and vegetables).

Moving forward, we are making some changes to allow residents to enjoy a treat from outside of the facility during visits.


We will now allow Indoor Visitors / Designated Caregivers to bring perishable items along for a visit if the following restrictions are met:

□ The perishable item must be a single serving that the resident can consume during the visit. We will not be able to store any leftover portions. Any perishable items remaining in the facility after the visit will need to be discarded.
□ Because of the need for visitors to wear masks, the visitor cannot share the item with the resident.

We know you want to bring a bit of joy into your loved one’s life during your visits, and hope this will allow you to do that!

We have also heard from families who would like to appreciate our staff by bringing along treats for them. We are very committed to protecting the health of our staff at this time so must be very careful in how we provide treats to them as well. Unfortunately we cannot accept treats for staff that have not been prearranged at this time. If you would like to support our staff in this way, we would be happy to facilitate via our Foundation. Please contact lkarahka@oceanv.ca or call 902-465-6020 ext. 2305 for more details!

If you have any questions, please email Questions@oceanv.ca


October 16, 2020

We committed to sharing more information with families who were interested in Offsite Visits to the Family Home by the end of this week, and we’re happy to share it on our website today.

More information is now available at this link:
https://oceanv.ca/offsite-visits-to-family-home/


October 15, 2020

As spots in the Atlantic Bubble are experiencing more COVID-19 cases, folks from areas of the Atlantic Bubble that are identified outbreak / orange zones are asked not to visit our facility at this time.

If you travel to an identified outbreak / orange zone, please wait 14 days upon your return to Nova Scotia before visiting our facility.

Thank you for your help in minimizing risk!


September 30, 2020

The government recently announced that we can now facilitate opportunities for residents to leave our facility to visit with family in a family home! We are eager to hear which family members are interested in taking advantage of this opportunity so we can plan accordingly.

We are creating a list of those who would be interested in taking their loved one off-site for a visit to their family home. WOULD YOU BE INTERESTED? PLEASE LET US KNOW at 902-465-6020 ext. 2142 or email questions@oceanv.ca.

We’re asking that you please express your interest by OCTOBER 9TH, so we can get to work on the logistics needed to move forward with this exciting change!


Some things to think about as you’re considering this:

– Can your loved one be safely transported to your home? Are they able to get in and out of your vehicle or the other transportation you would be able to coordinate? Not sure? We can chat about this when you get in touch!

– Is your family home accessible to your loved one? This loosening of restrictions by the government is intended to let folks visit their family at home and DOES NOT include taking your loved one for a leisurely drive or to public spaces to visit at this time. It also doesn’t permit overnight trips or visits outside of the Atlantic provinces.

– During an Off-Site Visit to the Family Home, residents and their families must follow public health measures and infection prevention measures. We will share a detailed description of these with families who want to move forward with this type of off-site visit!

We are creating a list of those who would be interested in taking their loved one off-site for a visit to their family home. WOULD YOU BE INTERESTED? PLEASE LET US KNOW at 902-465-6020 ext. 2142 or email questions@oceanv.ca.


September 17, 2020

As we move forward together through this very unique time, we’re always looking at what changes can be made to balance risk and quality of life for our residents. With this in mind, we think it’s time to make some changes to restrictions regarding the deliveries of items for residents at our facility.

At this time, items will no longer need to be quarantined when they are delivered for a resident. With this change, there will be a few ways to drop-off gifts and items to residents:

– Indoor visitors can hand (non-perishable) items/gifts to the resident during a visit. Please note: At this time government restrictions require the resident to wear a mask throughout the indoor visit, so keep in mind that the item/gift cannot be consumed during the visit, if applicable!

– Designated Caregivers can bring (non-perishable) items with them when they enter the facility.

– Loved ones can also still set up a drop-off time outside of the above-mentioned visits by calling reception in advance at 902-465-6020 ext. 0 and bringing the item at the agreed upon time to our front entrance in a clear bag, labelled with the resident’s name!

(Please note: At this time we are still not able to accept perishable items for residents including items requiring refrigeration; homemade baked goods; fresh fruit and vegetables).


September 15, 2020

Dear Ocean View families and loved ones,

We were thrilled to read that Government is further easing restrictions to long-term care and introducing the option for Designated Caregivers to join us in our facility as an added layer of support for our residents. Designated Caregivers will be welcomed at Ocean View after completing the below process to become designated and trained!


Based on government directives, who can be a Designated Caregiver in long term care at this time?

• Designated Caregivers can be family members, friends or other support persons who would like to support the resident with caregiving tasks such as personal care, mobility help, communication assistance, emotional support, help with eating, or decision making.

• The Designated Caregiver must be able to visit the long term care home alone. The government directives allow each resident to have only one Designated Caregiver in the building at any one time.


How can you become a Designated Caregiver for your loved one?

• The resident and their loved ones should discuss who would be appropriate Designated Caregivers for the resident. Please keep in mind that each resident can have 2 Designated Caregivers only.

• Beginning Sept. 18th, please contact us at 902-465-6020 ext. 0 to let us know the names of the 2 Designated Caregivers. If you leave a voicemail, please wait for a callback as confirmation.

Designated Caregivers must attend a one-hour training session to learn about public health requirements including PPE protocols, physical distancing, hand and respiratory hygiene, and other facility Infection Prevention and Control (IPAC) procedures, before entering the facility as the Designated Caregiver. Training sessions are scheduled for September 25th and 29th.


What else do you need to know?

• At this time, visitation hours for Designated Caregivers will be 11:00 am to 2:00 pm on Wednesday – Sunday.

• Designated Caregivers must be comfortable wearing a medical mask at all times while they are in the facility.

• Designated Caregivers must enter through our front entrance and participate in screening each and every time they visit the facility. A staff person assigned to the screening of Designated Caregivers will allow you entry – you must wait for them to let you into the facility. No other staff person will be permitted to allow you entry.

• Designated Caregivers will be provided with identification by the facility, which they must wear each and every time they visit the facility.

• Like all members of our team, Designated Caregivers must limit unnecessary movement throughout the facility as much as possible.

• As noted above, only one Designated Caregiver for each resident will be permitted in the building each day. Designated Caregivers are encouraged to coordinate with one another to prevent conflicting visits.

• Although we know family members and friends have often supported residents other than their loved one while visiting in the past, at this time the Designated Caregiver is permitted to support their loved one only. Designated Caregivers must maintain physical distance (6 feet / 2 metres) with all staff and residents other than their loved one.


What do you need to know about breaches?

Breaches of Public Health requirements, IPAC practices and other practices shared in your training will put your loved one and other residents at risk, and may create unintended consequences for all members of our Ocean View community.

All Designated Caregivers are responsible for remaining aware of the possible impacts of COVID-19 in long term care, and following all safety practices to prevent unknowing transmission of COVID-19 to our vulnerable senior population.

A breach could lead to unintended consequences including residents becoming ill; residents needing to self-isolate; removal of visitation privileges due to repeated breaches; and/or the cancelling of facility-wide visits in the case of an outbreak. Please help keep your loved one safe by following all infection prevention practices.

If you are under a requirement to self-isolate or are unwell, you must stay home.


We are also happy to continue offering:
• Skype/Facetime/Zoom visits
• Window visits
• Indoor visits


September 1, 2020


August 27, 2020

Dear Ocean View families and loved ones:

We know as the weather grows colder, many of you have wondered how you will continue to comfortably visit your loved one here at Ocean View. Fortunately, we have heard from the provincial government this week, and they have lifted some further restrictions on long term care. With all of this in mind, we are thrilled to announce that we will be switching to Indoor Visits at Ocean View, beginning Sept. 9th!:

What do you need to know about indoor visits?

• Based on provincial restrictions, only 1 visitor will be permitted to visit a resident at a time from the list of visitors provided by the resident/substitute decision maker. However, there is no limit to the number of family members and friends that can be added to the list.

• As per provincial restrictions, during the visit, both the visitor and resident will wear a mask; sit at a 6 foot distance; and perform hand hygiene.

• Visitors will now need to wear a medical mask, which will be provided should you not have your own.

• During an Indoor Visit, you will still be able to give a quick HUG or a pat on the back, as both parties will be wearing a mask!

• Visits must happen in a designated area. As per the provincial guidelines, staff will accompany visitors from the entry to the designated area when you arrive. We know family members have very much missed being a part of their loved one’s day-to-day life, but at this time visitors are still not permitted to assist at mealtime on the neighbourhood; help with personal care; attend activities with the resident; etc.

• All indoor visitors must remain aware of the possible impacts of COVID-19 in long term care, and the importance of following all safety practices to prevent unknowing transmission of COVID-19 to our vulnerable senior population. Please help keep your loved one safe. If you are unwell, we ask that you stay home and alert us at 902-465-6020 ext. 2176. We will gladly reschedule.

To book your Indoor Visit, please call 902-465-6020 ext. 2176 on Mondays or Tuesdays, 9:00 am – 3:00 pm. If you leave a voicemail, note that the appointment is not confirmed until you receive a callback.

Further Visitation Reminders:
– You will have to let us know the names and contact information of the person who will be visiting when calling to book.
– Visitors must answer our pre-screening questions truthfully regarding potential COVID-19 symptoms and exposures.
– Visitors must review provided information on hand hygiene and perform hand hygiene (hand sanitizer) at the beginning and end of the visit.
– Visitors must practice respiratory etiquette (i.e. cough/sneeze into elbow, etc.)
– Visitors must respect physical distancing (2 metres / 6 feet).
Deliveries of items must still go through our front entrance and be scheduled in advance so they can be appropriately quarantined. You will not be able to hand gifts to a resident in person during your visit.

Please note:
– Visits may be cancelled if our facility experiences an outbreak of illness.
– Visits must be cancelled if the visitor or resident are exhibiting symptoms of illness; have suspected exposure to COVID-19; or are required to self-isolate.


If you become ill in the two (2) weeks following your visit, you must contact 811 for screening and testing. Should you test positive for COVID-19, you must inform Public Health that you have visited our facility.

Planning a Visit? Here is some helpful information you can review ahead of time:


We are also happy to continue offering:
• Skype/Facetime/Zoom visits
• Window visits

Questions? Concerns?:
Please reach out to us at questions@oceanv.ca !

The practices and restrictions outlined above are based on direction from the Department of Health & Wellness and Chief Medical Officer, and are intended to protect those we serve. Those in long term care are particularly vulnerable to COVID-19, and we will continue to make decisions based on the difficult balance between risk and quality of life. We thank you for your patience and support.


July 21, 2020

Dear Ocean View families and loved ones:

• We are thrilled that we are now able to offer bus outings to small groups of residents. Residents will not be able to leave the bus, but we know many of them will enjoy the change of scenery during the trip!

• We are also thrilled that the provincial government will now allow our HAIRDRESSERS to return to Ocean View. We are aiming to have this service running for residents as early as July 24th


July 3, 2020

At this time, we’re happy to begin accepting deliveries of non-perishable food items. These must be bagged in a clear bag, labelled with the resident’s name.

These items must be stored for a quarantine period, therefore we still cannot accept perishable food items (not accepted: items requiring refrigeration; homemade baked goods; fresh fruit and vegetables).

These deliveries will be made through our front entrance (road-side), Monday – Friday, 9 am – 12 pm (excluding holidays). As with other drop-offs, you must call reception in advance at 902-465-6020 ext. 0 to schedule your drop-off!

Please note these items will also be quarantined for at least 72 hours before being provided to the resident. The quarantine period may be longer should the item reach 72 hours of quarantine during the weekend when our administrative team are not available, i.e. items dropped off on a Wednesday/Thursday would not be received by the resident until the following Monday.

(Please note: We are still not able to accept deliveries of perishable foods as outlined above. This includes items requiring refrigeration; homemade baked goods; fresh fruit and vegetables. Should these items be delivered, they unfortunately will need to be disposed of. Thank you for your continued cooperation with this practice in support of infection prevention and control, and the safety of those we serve.)


June 7, 2020

You may have noticed we recently experienced some issues with our email systems. We’re happy to report that access to email has been restored. If you are trying to get in touch with us via email and experience any issues, please let us know at questions@oceanv.ca or 902-465-6020 ext. 2305!


June 3, 2020

We know residents and family members have missed being able to speak to our finance staff and other corporate staff in person. We also know that our community Foot Care clients have missed being able to visit our clinic. So we are excited to share that as of June 8, 2020, our Central Office (133 Baker Drive) will reopen to visitors. In support of infection control, all incoming visitors will be asked to wear a mask (provided upon arrival), perform hand hygiene, and ensure physical distancing.

When visitors arrive, should there already be 2 persons in our front reception/waiting area, visitors are asked to wait outside until the receptionist waves them inside. We thank you in advance for your patience as this may cause slight delays.

If you plan on visiting Central Office, you are asked to call ahead and book a time to visit. You can use the phone list below to do so:

Reach us at 902-465-6020
Foot Care Clinic: Ext. 2301
Ocean View Finance: Ext. 2130
Human Resources: Ext. 2119
Community Supports Manager: Ext. 2160
Central Office Reception: Ext. 2301

The following practices will also be in place to ensure infection prevention:
• We will continue to ensure physical distancing (2 metres) and frequent hand hygiene at Central Office.
• All incoming Central Office visitors will be screened for COVID-19 related symptoms and/or suspected exposure. Those with confirmed symptoms or suspected exposure will be referred to 811 and asked to reschedule their visit to Central Office.
• Specific practices will be put in place for Foot Care appointments at 133 Baker Drive/Central Office. Foot Care clients are asked to attend their appointment alone, wherever possible, and to arrive only 5-10 minutes before their schedule appointment. Further details will be shared when you book your appointment.

Thank you for your continued patience as we strive to support all those we serve while respecting infection prevention and control practices. We look forward to welcoming you back to our Central Office!


May 28, 2020

As summer approaches, we know that families want to start supplying their loved ones with clothing or footwear more appropriate for the summer weather that they may have taken home for storage over the winter months. We also know there have been many personal items you’ve wanted to drop off over the past few months.

At this time, we’re happy to accept deliveries of non-food items that can be bagged in a clear, regular-sized garbage bag, labelled with the resident’s name. These items must be stored for a quarantine period, so we ask that you continue to hold on to larger items until a later date.

These deliveries will also be made through our front entrance (road-side), Monday – Friday, 9 am – 12 pm (excluding holidays). Call reception in advance at 902-465-6020 ext. 0 to schedule your drop-off!

Please note these items will also be quarantined for at least 72 hours before being provided to the resident, and may be laundered/cleaned. The quarantine period may be longer should the item reach 72 hours of quarantine during the weekend when our administrative team are not available, i.e. items dropped off on a Wednesday/Thursday would not be received by the resident until the following Monday.

Should winter clothing need to removed from the resident’s space in order to store these new items, we may bag these and contact family members to bring them home for storage.

(Note: Deliveries of food/drink are still prohibited. Should food/drink be delivered, it unfortunately will need to be disposed of. Thank you for your continued cooperation with this practice in support of infection prevention and control, and the safety of those we serve.)


May 24, 2020

We are thrilled to share that the outbreak of COVID-19 at Ocean View has been officially declared over by Public Health! We are reflecting on what this means for residents who live in our facility, and in what ways we can relax some of the restrictions within the facility in support of quality of life.


April 28, 2020

As you know, we did have one resident at Ocean View who who previously tested positive for COVID-19. We’re happy to report he has recovered and moved out of our Outbreak Unit. As you can see in this video, we were all very proud and excited for him:


April 19, 2020

Dear Loved Ones of our Residents,

During this challenging time, we know you are concerned for your loved ones here at Ocean View. We know it’s difficult to be unable to visit and see all of the measures we have put in place to keep them safe.

We want you to know that our response at Ocean View is constantly evolving based on all emerging advice, and that we have implemented many practices, including:

• We have enhanced our cleaning and infection control practices, including more frequent cleaning of high-touch surfaces.
• Staff are changing out of their “street clothes” and into their work attire and shoes. They are also being screened when they arrive for symptoms related to COVID-19.
• Staff are wearing masks in our facilities throughout their shift.
• We are taking resident temperatures daily, assessing for symptoms, and testing residents with new symptoms for COVID-19.
• We have implemented physical distancing wherever possible.
• We continue to order and receive supplies from traditional and creative sources, including PPE (masks, gloves, etc.), to make sure our staff and residents have what they need.

Rest assured, we will continue to implement all practices advised by Public Health to ensure the safety of our residents.

We know you have questions. Here are the best ways to reach us:

• Continue to visit our website at www.oceanv.ca/our-response-covid-19/ for all updates related to our pandemic response.

• Like and follow us on Facebook at www.facebook.com/oceanvcommunity
for frequent video updates directly from our President & CEO, Dion Mouland.

• If you have a specific question, you can also continue to call us. We suggest calling in the morning. How to reach us by phone:
• Call 902-465-6020 and choose option “4” for Long Term Care
• Choose the option for your loved one’s neighbourhood:
Seaside – 4
Bayside – 5
Shoreside – 6
Harbourside – 7
Islandview – 8
Skyview – 9

We know our residents miss you. Here is the best way for you to
reach them:

• We have devices available for residents to connect with you through Skype, Facetime, and Facebook Messenger. Reach out to staff on the neighbourhood or questions@oceanv.ca so we can facilitate a time for you to chat with your loved one.

• Many family members have been sending photos, videos, and notes to questions@oceanv.ca to be shared with their loved one – please keep it up!
They put a smile on the faces of our residents as well as the staff who get to pass them along!

• We now have a phone in our Sun Lounge: this will allow you to visit our back parking lot, call a resident from your cell phone, and see them in person through the glass while you chat! We encourage you to get in touch
with your loved one’s neighbourhood in advance (we suggest calling in the morning) to set up a time to “visit” in this way.
• Call 902-465-6020 and choose option “4” for Long Term Care
• Choose the option for your loved one’s neighbourhood
Please note: “visiting” with a resident through an open window is still not permitted at this time, as an added safety precaution.

• We also welcome you to share uplifting/funny photos and videos to all residents via Facebook or Instagram by making a public post using the hashtag #HiOceanView!

We truly appreciate your patience and support as we work through this unprecedented time. We will continue to strive to keep our residents, staff and community safe; and to update you as the situation evolves.


April 14, 2020

The Board Chairs of Ocean View and The Birches released a heartfelt message of appreciation for our staff during this challenging time:


April 6, 2020

Dear Residents & Loved Ones of our Residents,

During the COVID-19 pandemic, we have committed to keeping you informed. We are also committed to ensuring the health and safety of our clients, staff and community.

We want to inform you at this time (April 6, 2020) that we have received confirmation of COVID-19 in our facility.

In response to this development, we have implemented our Outbreak Plan immediately, including our Outbreak Unit. The Outbreak Unit (OU) will cohort residents with COVID-19 on our Harbourside West Wing. As you know, implementing the OU creates a safe space to care for individuals who are ill; and reduces the spread of the virus throughout the facility.

We are working with Public Health officials to determine if any resident or staff were in close contact with positive individuals. We are taking full precautionary measures as directed by Public Health and we are working closely with the Department of Health & Wellness and Nova Scotia Health Authority to ensure the safety of all.

How you can help at this time:
• Prevent spread of COVID-19 in the community at large by washing hands frequently; avoiding touching your face; and following all other advice shared by Public Health.
• If your contact information has changed, ensure we have the up to date information by calling our reception team at Ocean View (902-465-6020).


April 2, 2020

Please find attached a letter from our Medical Director, Dr. Nowlan, regarding our response to COVID-19 and our plans for an Outbreak Unit at Ocean View:


March 31, 2020

In previous communications we mentioned that we had developed a policy to allow you to visit your loved one should they become palliative during our closure to visitors due to COVID-19. We wish to share this policy with you at this time:


March 28, 2020

We want to share these two documents with you on behalf of Susan Stevens, Senior Director, Continuing Care, NSHA; and Paula Langille, Director, Liaison & Service Support, DHW. These include information regarding the closure of long term care facilities across the province to visitors during this time.



March 16, 2020
(updated for clarity based on new information)

We are looking to hire retired caregivers (nurses, CCA, PCW’s) that might be interested in supporting us through these challenging times at either The Birches or Ocean View. We will provide generous compensation as well as creative shifts based on life needs! If you know anyone who may be interested, please have them contact Dion at dmouland@oceanv.ca or call 902-465-6020 ext. 2135.

Ocean View and The Birches continue to work on building a team of passionate staff that will support our work during the pandemic. If you work in any field and have been laid off from your job and are looking for some interim work, we’d love to hear from you! Please send your application to us at hr@oceanv.ca!


March 15, 2020
(updated for clarity based on new information)

(see more recent posts for updates on visiting Ocean View!)

IMPORTANT NOTICE: We are now CLOSED to ALL VISITORS due to concerns related to COVID-19

We have received confirmation of the first presumptive case of COVID-19 (Novel Coronavirus) in Nova Scotia. In response to this development and to ensure the safety of our clients, staff and community, our Pandemic Outbreak Management Team has made the decision to:

Close our facility to all visitors until further notice, as per provincial directives.

We have put a process in place to allow you to visit your loved one in special circumstances (ex. should a resident be palliative during this time). You can contact us to discuss this in more detail:
Contact the Registered Nurse Building Designate 902-471-3063 or Neighbourhood Manager via 902-465-6020

• Close the Adult Day Program at Ocean View until further notice.
• Cancel all large gatherings/activities, including those involving those coming from outside the facility.
• Reduce hours of the Oceanside Café at Ocean View.
• Cancel all events of our Baker Drive Community Hub.

We truly appreciate your patience and understanding as we all work to lessen the risks and impacts of this pandemic on our community. We will update you as the situation evolves.


March 14, 2020
(updated for clarity based on new information)

Dear Friends and Loved Ones of our Residents,

As you likely know, the World Health Organization has recently declared COVID-19 (Novel Coronavirus) an official pandemic. The situation is rapidly evolving. We are dedicated to ensuring the health and safety of our clients, staff and community, and wanted to share some information with you related to this:

Some key things our team is doing to minimize risk:
• We are drawing on our robust pandemic plan; information from Public Health; and advice from Nova Scotia’s Chief Medical Officer as we react to the unfolding situation.
• We are requiring all staff who have travelled outside of the country to self-isolate for 14 days before returning to work.
• We are continuing to support our staff with the information, education, and supplies needed to help prevent spread of COVID-19, including infection control practices.
• We are ensuring we have extra supplies on hand and in storage.

How you can help:
• If you have symptoms of COVID-19 (fever, cough, etc.) visit https://811.novascotia.ca/health_topics/covid-19-when-to-call-811/ or call 811 directly for advice on how to keep yourself and others safe.
• Prevent spread of COVID-19 in the community at large by washing hands frequently; avoiding touching your face; coughing/sneezing into your elbow or a tissue; and following all other advice shared by Public Health.
• If your contact information has changed, please ensure we have the up to date information by calling our reception team at Ocean View (902-465-6020 ext. 0) OR The Birches (902-889-3474 ext. 0).

Our team is meeting regularly to monitor the situation and put measures in place as needed. We will provide you with regular updates should anything change.


Still have questions/concerns about COVID-19? There has been plenty of false information being shared. For further reliable information on COVID-19:
• Visit www.novascotia.ca/coronavirus
• To lessen the burden on 811, another phone line has been set up for questions related to COVID-19. Call this number instead if you have questions related to the virus: 1-833-784-4397