Family, Friends and Community Members – Please read our updates below, from March 14 to Present Day.
At any time, you can also call 902-404-1700 to hear highlights of the updates related to COVID-19 at Ocean View!
You may also reach out to us at any time with questions at email@example.com
July 21, 2020
July 21, 2020
Dear Ocean View families and loved ones:
As you have likely heard, the provincial government has recently announced changes to the restrictions placed on long term care at this time. Each facility must decide what we can safely implement, while continuing to ensure the safety of all.
We are thrilled to announce the following changes to our Outdoor Visits based on these new directives from the provincial government:
• A total of 5 visitors will now be permitted to visit a resident during each Outdoor Visit
• During an Outdoor Visit, visitors and residents will be permitted to remove their mask once sitting at a 6 foot distance
• During an Outdoor Visit, if you’d like to give a quick HUG or a pat on the back you will be able to do so after both parties put on a mask!
• For our Outdoor Visits, visitors will now be encouraged to bring along their own non-medical mask.
We continue to try to improve our Outdoor Visits, above and beyond the provincial directives. We will continue trying to adjust our schedule to try to accommodate more Outdoor Visits, more often, for each resident.
To book an Outdoor Visit, you can continue to call 902-465-6020 ext. 2176 on Mondays or Tuesdays, 9:00 am – 3:00 pm. You may leave a voicemail, but your appointment is not confirmed until you receive a callback to confirm.
Our system for scheduling visits has been developed to ensure all of the many residents who live at Ocean View are able to have a visit from loved ones. We know the limitations of the schedule may be frustrating at times, but we ask family members to please be patient.
All outdoor visitors must remain aware of the possible impacts of COVID-19 in long term care, and the importance of following all safety practices, to prevent unknowing transmission of COVID-19 to our vulnerable senior population. Please help keep your loved one safe. If you are unwell, we ask that you stay home and alert us at 902-465-6020 ext. 2176. We will gladly reschedule.
Why aren’t we switching to Indoor Visits at this time?
We believe Outdoor Visits (with the above new guidelines in place) will be far more meaningful, fulfilling and interactive for the majority of Ocean View residents and families, for a number of reasons:
• As per the restrictions from the provincial government, only 3 designated persons would be allowed to visit each resident on an ongoing basis, and only one would be able to visit at a time. We know many of our residents have large, loving families and circles of friends who would find this too restrictive.
• Based on the restrictions from the provincial government, both the resident and visitor would need to wear masks throughout the indoor visit. We know many of our residents struggle to hear and communicate with someone who is wearing a mask. We also know many don’t understand why they might need to wear a mask themselves. Thankfully, Outdoor Visitors are now allowed to remove their mask once seated, which makes it a better option for residents!
• Although we know family members have very much missed coming in to our facility to be a part of their loved one’s day-to-day life, visit their room, check up on things, etc, none of these would be permitted under the indoor visiting guidelines permitted by the government. The indoor visits as permitted by the government would not permit travel throughout the building at all, as the directive only allows indoor visitors to go directly to a designated room used for indoor visits and leave directly from there.
• As Dr. Strang explained last week, each long term care home must decide what to implement. We have paid close attention to everything that has happened at our fellow nursing homes across the province and country during these past few months and we are very aware that the danger of COVID-19 has not yet passed for the particularly vulnerable population entrusted to our care. Based on all current information available, our team believes the *new* outdoor visits are a better option as they balance safety while offering a more meaningful visit!
We will also continue to offer:
• Skype/Facetime/Zoom visits
• Window visits
Other exciting changes:
• We are thrilled that we are now able to offer bus outings to small groups of residents. Residents will not be able to leave the bus, but we know many of them will enjoy the change of scenery during the trip!
• We are also thrilled that the provincial government will now allow our HAIRDRESSERS to return to Ocean View. We are aiming to have this service running for residents as early as July 24th !
Please reach out to us at firstname.lastname@example.org !
July 3, 2020
At this time, we’re happy to begin accepting deliveries of non-perishable food items. These must be bagged in a clear bag, labelled with the resident’s name.
These items must be stored for a quarantine period, therefore we still cannot accept perishable food items (not accepted: items requiring refrigeration; homemade baked goods; fresh fruit and vegetables).
These deliveries will be made through our front entrance (road-side), Monday – Friday, 9 am – 12 pm (excluding holidays). As with other drop-offs, you must call reception in advance at 902-465-6020 ext. 0 to schedule your drop-off!
Please note these items will also be quarantined for at least 72 hours before being provided to the resident. The quarantine period may be longer should the item reach 72 hours of quarantine during the weekend when our administrative team are not available, i.e. items dropped off on a Wednesday/Thursday would not be received by the resident until the following Monday.
(Please note: We are still not able to accept deliveries of perishable foods as outlined above. This includes items requiring refrigeration; homemade baked goods; fresh fruit and vegetables. Should these items be delivered, they unfortunately will need to be disposed of. Thank you for your continued cooperation with this practice in support of infection prevention and control, and the safety of those we serve.)
June 12, 2020
(see information from July 21 for up-to-date information)
Dear Ocean View families and loved ones:
We are thrilled that the province will now allow us to welcome outside visits, by appointment, for our long-term care residents and their loved ones, with some specific restrictions in place. We ask that family members keep in mind, however, that some residents will not have the ability to safely attend an outdoor visit – we will also continue to offer skype/facetime/zoom visits and window visits to all residents, to help you connect (please contact the resident’s neighbourhood or email@example.com to schedule one of these)
We are blessed to have great outdoor spaces at Ocean View where we can safely host visits, and are ready to begin scheduling these soon through the process below:
How to book an Outdoor Visit at Ocean View:
– Call 902-465-6020 ext. 2176 on Mondays or Tuesdays, 9:00 am – 3:00 pm. Please note: If you leave a voicemail, your appointment is not confirmed until you receive a callback to confirm.
– Let us know the names and contact information of the persons who will be visiting
– Answer our pre-screening questions regarding potential COVID-19 symptoms and exposures.
Visits must be booked in advance. We will do our best to get everyone in as soon as possible, but we ask family members to please be patient as there will be limited time slots per day. Visits will be scheduled to allow all residents the chance to see their loved ones.
What your Visit will look like:
During your visit, all visitors must follow the practices below, to ensure the safety of residents, staff, and loved ones during the visit:
– Arrive at the scheduled time, register at sign-in table (when possible with physical distancing), and wait in the marked area.
– Wear a mask during the visit.
– Answer our screening questions truthfully and have your temperature taken.
– Review provided information on hand hygiene and perform hand hygiene (hand sanitizer) at the beginning and end of the visit.
– Practice respiratory etiquette (i.e. cough/sneeze into elbow, etc.)
– Respect physical distancing (2 metres / 6 feet) during the visit. We will have physical markers outside to help remind you of this important restriction.
– Make sure you bring along your sunscreen, hat, jacket, etc. to ensure you have a comfortable visit.
– Please keep in mind that your visit may end early if the resident is uncomfortable outdoors.
– Deliveries of items must still go through our front entrance and be scheduled in advance so they can be appropriately quarantined. You will not be able to hand gifts to a resident in person during your outside visit.
– Outside visits may be cancelled due to inclement weather.
– Outside visits may be cancelled if our facility experiences an outbreak of illness.
– Outside visits must be cancelled if the visitor or resident are exhibiting symptoms of illness; have suspected exposure to COVID-19; or are required to self-isolate.
All outside visitors must remain aware of the possible impacts of COVID-19 in long term care, and the importance of following physical distancing and hand hygiene practices to prevent unknowing transmission of COVID-19 to our senior population.
Please help keep your loved one safe. If you are unwell, we ask that you stay home and alert us at 902-465-6020 ext. 2176. We will gladly reschedule.
If you become ill in the two (2) weeks following your outdoor visit, you must contact 811 for screening and testing. Should you test positive for COVID-19, you must inform Public Health that you have visited our facility.
The practices and restrictions outlined above are based on direction from the Department of Health & Wellness and Chief Medical Officer, and are intended to protect those we serve. Those in long term care are particularly vulnerable to COVID-19, and we will continue to make decisions based on the difficult balance between risk and quality of life. We thank you for your patience and support.
We look forward to seeing those who are able to participate in an outdoor visit, however we know this type of visit won’t be right for everyone. We will continue to offer skype/facetime/zoom visits and window visits for all residents, and look forward to the future day when more options become safe and available.
Planning a Visit? Here is some helpful information you can review ahead of time:
June 7, 2020
You may have noticed we recently experienced some issues with our email systems. We’re happy to report that access to email has been restored. If you are trying to get in touch with us via email and experience any issues, please let us know at firstname.lastname@example.org or 902-465-6020 ext. 2305!
June 3, 2020
We know residents and family members have missed being able to speak to our finance staff and other corporate staff in person. We also know that our community Foot Care clients have missed being able to visit our clinic. So we are excited to share that as of June 8, 2020, our Central Office (133 Baker Drive) will reopen to visitors. In support of infection control, all incoming visitors will be asked to wear a mask (provided upon arrival), perform hand hygiene, and ensure physical distancing.
When visitors arrive, should there already be 2 persons in our front reception/waiting area, visitors are asked to wait outside until the receptionist waves them inside. We thank you in advance for your patience as this may cause slight delays.
If you plan on visiting Central Office, you are asked to call ahead and book a time to visit. You can use the phone list below to do so:
Reach us at 902-465-6020
Foot Care Clinic: Ext. 2301
Ocean View Finance: Ext. 2130
Human Resources: Ext. 2119
Community Supports Manager: Ext. 2160
Central Office Reception: Ext. 2301
The following practices will also be in place to ensure infection prevention:
• We will continue to ensure physical distancing (2 metres) and frequent hand hygiene at Central Office.
• All incoming Central Office visitors will be screened for COVID-19 related symptoms and/or suspected exposure. Those with confirmed symptoms or suspected exposure will be referred to 811 and asked to reschedule their visit to Central Office.
• Specific practices will be put in place for Foot Care appointments at 133 Baker Drive/Central Office. Foot Care clients are asked to attend their appointment alone, wherever possible, and to arrive only 5-10 minutes before their schedule appointment. Further details will be shared when you book your appointment.
Thank you for your continued patience as we strive to support all those we serve while respecting infection prevention and control practices. We look forward to welcoming you back to our Central Office!
May 28, 2020
As summer approaches, we know that families want to start supplying their loved ones with clothing or footwear more appropriate for the summer weather that they may have taken home for storage over the winter months. We also know there have been many personal items you’ve wanted to drop off over the past few months.
At this time, we’re happy to accept deliveries of non-food items that can be bagged in a clear, regular-sized garbage bag, labelled with the resident’s name. These items must be stored for a quarantine period, so we ask that you continue to hold on to larger items until a later date.
These deliveries will also be made through our front entrance (road-side), Monday – Friday, 9 am – 12 pm (excluding holidays). Call reception in advance at 902-465-6020 ext. 0 to schedule your drop-off!
Please note these items will also be quarantined for at least 72 hours before being provided to the resident, and may be laundered/cleaned. The quarantine period may be longer should the item reach 72 hours of quarantine during the weekend when our administrative team are not available, i.e. items dropped off on a Wednesday/Thursday would not be received by the resident until the following Monday.
Should winter clothing need to removed from the resident’s space in order to store these new items, we may bag these and contact family members to bring them home for storage.
(Note: Deliveries of food/drink are still prohibited. Should food/drink be delivered, it unfortunately will need to be disposed of. Thank you for your continued cooperation with this practice in support of infection prevention and control, and the safety of those we serve.)
May 24, 2020
We are thrilled to share that the outbreak of COVID-19 at Ocean View has been officially declared over by Public Health! We are reflecting on what this means for residents who live in our facility, and in what ways we can relax some of the restrictions within the facility in support of quality of life.
April 28, 2020
As you know, we did have one resident at Ocean View who who previously tested positive for COVID-19. We’re happy to report he has recovered and moved out of our Outbreak Unit. As you can see in this video, we were all very proud and excited for him:
April 19, 2020
Dear Loved Ones of our Residents,
During this challenging time, we know you are concerned for your loved ones here at Ocean View. We know it’s difficult to be unable to visit and see all of the measures we have put in place to keep them safe.
We want you to know that our response at Ocean View is constantly evolving based on all emerging advice, and that we have implemented many practices, including:
• We have enhanced our cleaning and infection control practices, including more frequent cleaning of high-touch surfaces.
• Staff are changing out of their “street clothes” and into their work attire and shoes. They are also being screened when they arrive for symptoms related to COVID-19.
• Staff are wearing masks in our facilities throughout their shift.
• We are taking resident temperatures daily, assessing for symptoms, and testing residents with new symptoms for COVID-19.
• We have implemented physical distancing wherever possible.
• We continue to order and receive supplies from traditional and creative sources, including PPE (masks, gloves, etc.), to make sure our staff and residents have what they need.
Rest assured, we will continue to implement all practices advised by Public Health to ensure the safety of our residents.
We know you have questions. Here are the best ways to reach us:
• Continue to visit our website at www.oceanv.ca/our-response-covid-19/ for all updates related to our pandemic response.
• Like and follow us on Facebook at www.facebook.com/oceanvcommunity
for frequent video updates directly from our President & CEO, Dion Mouland.
• If you have a specific question, you can also continue to call us. We suggest calling in the morning. How to reach us by phone:
• Call 902-465-6020 and choose option “4” for Long Term Care
• Choose the option for your loved one’s neighbourhood:
Seaside – 4
Bayside – 5
Shoreside – 6
Harbourside – 7
Islandview – 8
Skyview – 9
We know our residents miss you. Here is the best way for you to
• We have devices available for residents to connect with you through Skype, Facetime, and Facebook Messenger. Reach out to staff on the neighbourhood or email@example.com so we can facilitate a time for you to chat with your loved one.
• Many family members have been sending photos, videos, and notes to firstname.lastname@example.org to be shared with their loved one – please keep it up!
They put a smile on the faces of our residents as well as the staff who get to pass them along!
• We now have a phone in our Sun Lounge: this will allow you to visit our back parking lot, call a resident from your cell phone, and see them in person through the glass while you chat! We encourage you to get in touch
with your loved one’s neighbourhood in advance (we suggest calling in the morning) to set up a time to “visit” in this way.
• Call 902-465-6020 and choose option “4” for Long Term Care
• Choose the option for your loved one’s neighbourhood
Please note: “visiting” with a resident through an open window is still not permitted at this time, as an added safety precaution.
• We also welcome you to share uplifting/funny photos and videos to all residents via Facebook or Instagram by making a public post using the hashtag #HiOceanView!
We truly appreciate your patience and support as we work through this unprecedented time. We will continue to strive to keep our residents, staff and community safe; and to update you as the situation evolves.
April 14, 2020
The Board Chairs of Ocean View and The Birches released a heartfelt message of appreciation for our staff during this challenging time:
April 6, 2020
Dear Residents & Loved Ones of our Residents,
During the COVID-19 pandemic, we have committed to keeping you informed. We are also committed to ensuring the health and safety of our clients, staff and community.
We want to inform you at this time (April 6, 2020) that we have received confirmation of COVID-19 in our facility.
In response to this development, we have implemented our Outbreak Plan immediately, including our Outbreak Unit. The Outbreak Unit (OU) will cohort residents with COVID-19 on our Harbourside West Wing. As you know, implementing the OU creates a safe space to care for individuals who are ill; and reduces the spread of the virus throughout the facility.
We are working with Public Health officials to determine if any resident or staff were in close contact with positive individuals. We are taking full precautionary measures as directed by Public Health and we are working closely with the Department of Health & Wellness and Nova Scotia Health Authority to ensure the safety of all.
How you can help at this time:
• Prevent spread of COVID-19 in the community at large by washing hands frequently; avoiding touching your face; and following all other advice shared by Public Health.
• If your contact information has changed, ensure we have the up to date information by calling our reception team at Ocean View (902-465-6020).
April 2, 2020
Please find attached a letter from our Medical Director, Dr. Nowlan, regarding our response to COVID-19 and our plans for an Outbreak Unit at Ocean View:
March 31, 2020
In previous communications we mentioned that we had developed a policy to allow you to visit your loved one should they become palliative during our closure to visitors due to COVID-19. We wish to share this policy with you at this time:
March 28, 2020
We want to share these two documents with you on behalf of Susan Stevens, Senior Director, Continuing Care, NSHA; and Paula Langille, Director, Liaison & Service Support, DHW. These include information regarding the closure of long term care facilities across the province to visitors during this time.
March 16, 2020
(updated for clarity based on new information)
We are looking to hire retired caregivers (nurses, CCA, PCW’s) that might be interested in supporting us through these challenging times at either The Birches or Ocean View. We will provide generous compensation as well as creative shifts based on life needs! If you know anyone who may be interested, please have them contact Dion at email@example.com or call 902-465-6020 ext. 2135.
Ocean View and The Birches continue to work on building a team of passionate staff that will support our work during the pandemic. If you work in any field and have been laid off from your job and are looking for some interim work, we’d love to hear from you! Please send your application to us at firstname.lastname@example.org!
March 15, 2020
(updated for clarity based on new information)
IMPORTANT NOTICE: We are now CLOSED to ALL VISITORS due to concerns related to COVID-19
We have received confirmation of the first presumptive case of COVID-19 (Novel Coronavirus) in Nova Scotia. In response to this development and to ensure the safety of our clients, staff and community, our Pandemic Outbreak Management Team has made the decision to:
• Close our facility to all visitors until further notice, as per provincial directives.
We have put a process in place to allow you to visit your loved one in special circumstances (ex. should a resident be palliative during this time). You can contact us to discuss this in more detail:
Contact the Registered Nurse Building Designate 902-471-3063 or Neighbourhood Manager via 902-465-6020
• Close the Adult Day Program at Ocean View until further notice.
• Cancel all large gatherings/activities, including those involving those coming from outside the facility.
• Reduce hours of the Oceanside Café at Ocean View.
• Cancel all events of our Baker Drive Community Hub.
We truly appreciate your patience and understanding as we all work to lessen the risks and impacts of this pandemic on our community. We will update you as the situation evolves.
March 14, 2020
(updated for clarity based on new information)
Dear Friends and Loved Ones of our Residents,
As you likely know, the World Health Organization has recently declared COVID-19 (Novel Coronavirus) an official pandemic. The situation is rapidly evolving. We are dedicated to ensuring the health and safety of our clients, staff and community, and wanted to share some information with you related to this:
Some key things our team is doing to minimize risk:
• We are drawing on our robust pandemic plan; information from Public Health; and advice from Nova Scotia’s Chief Medical Officer as we react to the unfolding situation.
• We are requiring all staff who have travelled outside of the country to self-isolate for 14 days before returning to work.
• We are continuing to support our staff with the information, education, and supplies needed to help prevent spread of COVID-19, including infection control practices.
• We are ensuring we have extra supplies on hand and in storage.
How you can help:
• If you have symptoms of COVID-19 (fever, cough, etc.) visit https://811.novascotia.ca/health_topics/covid-19-when-to-call-811/ or call 811 directly for advice on how to keep yourself and others safe.
• Prevent spread of COVID-19 in the community at large by washing hands frequently; avoiding touching your face; coughing/sneezing into your elbow or a tissue; and following all other advice shared by Public Health.
• If your contact information has changed, please ensure we have the up to date information by calling our reception team at Ocean View (902-465-6020 ext. 0) OR The Birches (902-889-3474 ext. 0).
Our team is meeting regularly to monitor the situation and put measures in place as needed. We will provide you with regular updates should anything change.
Still have questions/concerns about COVID-19? There has been plenty of false information being shared. For further reliable information on COVID-19:
• Visit www.novascotia.ca/coronavirus
• To lessen the burden on 811, another phone line has been set up for questions related to COVID-19. Call this number instead if you have questions related to the virus: 1-833-784-4397