Updates on our Evolving Response to COVID-19 / Novel Coronavirus

Family, Friends and Community Members – Please read our updates below, from March 14 to Present Day. You may also reach out to us at any time with questions at questionsOVBirches@gmail.com


May 28, 2020

Earlier this week, we let family members know that they could now deliver clothing or footwear to Ocean View for residents.

At this time, we’re happy to broaden that to include non-food items that can be bagged in a clear, regular-sized garbage bag, labelled with the resident’s name. These items must be stored for a 72-hour quarantine, so we ask that you continue to hold on to larger items until a later date.

These deliveries will also be made through our front entrance (road-side), Monday – Friday, 9 am – 12 pm (excluding holidays). Call reception in advance at 902-465-6020 ext. 0 to schedule your drop-off!

Please note these items will also be quarantined for 72 hours before being provided to the resident, and may be laundered/cleaned.

(Note: Deliveries of food/drink are still prohibited. Should food/drink be delivered, it unfortunately will need to be disposed of. Thank you for your continued cooperation with this practice in support of infection prevention and control, and the safety of those we serve.)


May 23, 2020

As summer approaches, we recognize that families want to start supplying their loved ones with clothing or footwear more appropriate for the summer weather that they may have taken home for storage over the winter months.

Starting on Monday, May 25, loved ones can bring in clothing and footwear only. These items must be labelled with the resident’s name, in a clear garbage bag. They may be delivered through our front entrance (road-side) during these periods only:

Monday – Friday
9 am – 12 pm (excluding holidays)
Please call reception (902-465-6020 ext. 0) in advance to notify us that you will be dropping something off!

Please note, these items will be quarantined for 72 hours before being provided to the resident. Should winter clothing need to removed from the resident’s space in order to store these new items, we may bag these and contact family members to bring them home for storage.

(Note: Deliveries of all other items that have not been expressly permitted by a manager for medical reasons are still prohibited. Should these items be delivered, they unfortunately may need to be disposed of. Thank you for your continued cooperation with this practice in support of infection prevention and control, and the safety of those we serve, during the pandemic.)


April 28, 2020


April 19, 2020

Dear Loved Ones of our Residents,

During this challenging time, we know you are concerned for your loved ones here at Ocean View. We know it’s difficult to be unable to visit and see all of the measures we have put in place to keep them safe.

We want you to know that our response at Ocean View is constantly evolving based on all emerging advice, and that we have implemented many practices, including:

• We have enhanced our cleaning and infection control practices, including more frequent cleaning of high-touch surfaces.
• When they arrive at Ocean View, staff are changing out of their “street clothes” and into their work attire and shoes. They are also being screened
when they arrive for symptoms related to COVID-19.
• Staff are wearing masks in all resident areas, at all times.
• We are taking resident temperatures daily, assessing for symptoms, and testing residents with new symptoms for COVID-19.
• We have implemented physical distancing wherever possible.
• We continue to order and receive supplies from traditional and creative sources, including PPE (masks, gloves, etc.), to make sure our staff and residents have what they need.

Rest assured, we will continue to implement all practices advised by Public Health to ensure the safety of our residents.

We know you have questions. Here are the best ways to reach us:

• Continue to visit our website at www.oceanv.ca/our-response-covid-19/ for all updates related to our pandemic response.

• Like and follow us on Facebook at www.facebook.com/oceanvcommunity
for frequent video updates directly from our President & CEO, Dion Mouland.

• If you have a specific question, you can also continue to call us. We suggest calling in the morning. How to reach us by phone:
• Call 902-465-6020 and choose option “4” for Long Term Care
• Choose the option for your loved one’s neighbourhood:
Seaside – 4
Bayside – 5
Shoreside – 6
Harbourside – 7
Islandview – 8
Skyview – 9

We know our residents miss you. Here is the best way for you to
reach them:

• We have devices available for residents to connect with you through Skype, Facetime, and Facebook Messenger. Reach out to staff on the neighbourhood or questionsOVBirches@gmail.com so we can facilitate a time for you to chat with your loved one.

• Many family members have been sending photos, videos, and notes to questionsOVBirches@gmail.com to be shared with their loved one – please keep it up!
They put a smile on the faces of our residents as well as the staff who get to pass them along!

• We now have a phone in our Sun Lounge: this will allow you to visit our back parking lot, call a resident from your cell phone, and see them in person through the glass while you chat! We encourage you to get in touch
with your loved one’s neighbourhood in advance (we suggest calling in the morning) to set up a time to “visit” in this way.
• Call 902-465-6020 and choose option “4” for Long Term Care
• Choose the option for your loved one’s neighbourhood
Please note: “visiting” with a resident through an open window is still not permitted at this time, as an added safety precaution.

• We also welcome you to share uplifting/funny photos and videos to all residents via Facebook or Instagram by making a public post using the hashtag #HiOceanView!

We truly appreciate your patience and support as we work through this unprecedented time. We will continue to strive to keep our residents, staff and community safe; and to update you as the situation evolves.


April 14, 2020

The Board Chairs of Ocean View and The Birches released a heartfelt message of appreciation for our staff during this challenging time:


April 6, 2020

Dear Residents & Loved Ones of our Residents,

During the COVID-19 pandemic, we have committed to keeping you informed. We are also committed to ensuring the health and safety of our clients, staff and community.

We want to inform you at this time that we have received confirmation of COVID-19 in our facility.

In response to this development, we have implemented our Outbreak Plan immediately, including our Outbreak Unit. The Outbreak Unit (OU) will cohort residents with COVID-19 on our Harbourside West Wing. As you know, implementing the OU creates a safe space to care for individuals who are ill; and reduces the spread of the virus throughout the facility.

We are working with Public Health officials to determine if any resident or staff were in close contact with positive individuals. We are taking full precautionary measures as directed by Public Health and we are working closely with the Department of Health & Wellness and Nova Scotia Health Authority to ensure the safety of all.

How you can help at this time:
• Prevent spread of COVID-19 in the community at large by washing hands frequently; avoiding touching your face; and following all other advice shared by Public Health.
• If your contact information has changed, ensure we have the up to date information by calling our reception team at Ocean View (902-465-6020).


April 2, 2020

Please find attached a letter from our Medical Director, Dr. Nowlan, regarding our response to COVID-19 and our plans for an Outbreak Unit at Ocean View:


March 31, 2020

In previous communications we mentioned that we had developed a policy to allow you to visit your loved one should they become palliative during our closure to visitors due to COVID-19. We wish to share this policy with you at this time:


March 28, 2020

We want to share these two documents with you on behalf of Susan Stevens, Senior Director, Continuing Care, NSHA; and Paula Langille, Director, Liaison & Service Support, DHW:


March 22, 2020

If you have questions regarding our Financial Services at this time, please click below for more information:


March 18, 2020

At this time, to reduce the risk of an outbreak at Ocean View, we are no longer accepting deliveries for residents from loved ones, including food, care packages, newspapers, laundry, or personal items. Please be assured that this decision is being made to protect our residents.

We know it’s tough for families to feel disconnected from their loved ones at this time, so we are setting up options for Skype. Soon loved ones will be able to chat by video with residents. We are collecting contact information and setting this up now!

For those who don’t have access to Skype but do have email, we will be welcoming families and loved ones to send photos, scans of handwritten notes, etc. for specific residents to questionsOVBirches@gmail.com!


March 16, 2020
(updated for clarity based on new information)

We are looking to hire retired caregivers (nurses, CCA, PCW’s) that might be interested in supporting us through these challenging times at either The Birches or Ocean View. We will provide generous compensation as well as creative shifts based on life needs! If you know anyone who may be interested, please have them contact Dion at dmouland@oceanv.ca or call 902-465-6020 ext. 2135.

Ocean View and The Birches continue to work on building a team of passionate staff that will support our work during the pandemic. If you work in any field and have been laid off from your job and are looking for some interim work, we’d love to hear from you! Please send your application to us at hr@oceanv.ca!


March 15, 2020
(updated for clarity based on new information)

IMPORTANT NOTICE: We are now CLOSED to ALL VISITORS due to concerns related to COVID-19

We have received confirmation of the first presumptive case of COVID-19 (Novel Coronavirus) in Nova Scotia. In response to this development and to ensure the safety of our clients, staff and community, our Pandemic Outbreak Management Team has made the decision to:

Close our facility to all visitors until further notice.

We have put a process in place to allow you to visit your loved one in special circumstances (ex. should a resident be palliative during this time). You can contact us to discuss this in more detail:
Contact the Registered Nurse Building Designate (902) 471-3063 or Neighbourhood Manager via 902-465-6020

• Close the Adult Day Program at Ocean View until further notice.
• Cancel all large gatherings/activities, including those involving those coming from outside the facility.
• Reduce hours of the Oceanside Café at Ocean View.
• Cancel all events of our Baker Drive Community Hub.

We truly appreciate your patience and understanding as we all work to lessen the risks and impacts of this pandemic on our community. We will update you as the situation evolves.


March 14, 2020
(updated for clarity based on new information)

Dear Friends and Loved Ones of our Residents,

As you likely know, the World Health Organization has recently declared COVID-19 (Novel Coronavirus) an official pandemic. The situation is rapidly evolving. We are dedicated to ensuring the health and safety of our clients, staff and community, and wanted to share some information with you related to this:

Some key things our team is doing to minimize risk:
• We are drawing on our robust pandemic plan; information from Public Health; and advice from Nova Scotia’s Chief Medical Officer as we react to the unfolding situation.
• We are requiring all staff who have travelled outside of the country to self-isolate for 14 days before returning to work. We are not approving any new vacation requests at this time.
• We are continuing to support our staff with the information, education, and supplies needed to help prevent spread of COVID-19, including infection control practices.
• We are ensuring we have extra supplies on hand and in storage.

How you can help:
• If you have symptoms of COVID-19 (fever, cough, etc.) visit https://811.novascotia.ca/health_topics/covid-19-when-to-call-811/ or call 811 directly for advice on how to keep yourself and others safe.
• Prevent spread of COVID-19 in the community at large by washing hands frequently; avoiding touching your face; coughing/sneezing into your elbow or a tissue; and following all other advice shared by Public Health.
• If your contact information has changed, please ensure we have the up to date information by calling our reception team at Ocean View (902-465-6020) OR The Birches (902-889-3474).

Our team is meeting regularly to monitor the situation and put measures in place as needed. We will provide you with regular updates should anything change.


Still have questions/concerns about COVID-19? There has been plenty of false information being shared. For further reliable information on COVID-19:
• Visit www.novascotia.ca/coronavirus
• To lessen the burden on 811, another phone line has been set up for questions related to COVID-19. Call this number instead if you have questions related to the virus: 1-833-784-4397