Designated Caregiver Visits

*Regardless of permitted visitation, folks from areas that are identified outbreak / high risk zones are asked not to visit our facility in any capacity at this time. If visitors have travelled to an identified outbreak / high risk zone, they are asked to please wait 14 days upon their return before visiting our facility. Visitors may not visit when they are required to self-isolate.

Update: April 22, 2021
We are CLOSED to Designated Caregiver visits at this time. Please click the following link for more details: https://oceanv.ca/ocean-view-confirms-positive-case-of-covid-19/

Update: March 30, 2021

Just in time for Easter, we are pleased to announce that starting April 5, 2021, we are expanding Designated Caregiver visitation hours at Ocean View to 7 days per week. Hours will continue to be 11:00 AM – 6:00 PM each day (with the exception of Thursdays which will continue to be 11:00 AM – 7:00 PM).

This also seems like a great time to pass along our sincere thanks to our Designated Caregivers for the richness they contribute to our resident’s lives, and for their patience and support over the past many months. Thank you, and see you soon!


Update: February 22, 2021

We are excited to announce a few new options for Designated Caregivers at Ocean View at this time:

– Until now, we have asked Designated Caregivers to limit their movement and to remain in the resident’s room as much as possible. At this time, we are comfortable with Designated Caregivers accompanying the resident into the common areas on their neighbourhood while maintaining physical distance. Unsure which spaces are part of the “neighbourhood”? Please ask us!

– We have heard from Designated Caregivers that it would be meaningful for you to be able to bring your loved one for a walk outside on our property, and we are happy to allow this at this time. We ask that you and the resident remain on our property during your stroll.

– At this time, Designated Caregivers are permitted to take your loved one offsite for a scenic drive during Designated Caregiver hours. However, there are some rules: during this drive, the resident must not exit the vehicle, stops should not be made (including drive-thrus), and the following guidelines must be followed.

Preparing for the Drive:
• Please alert your loved one’s neighbourhood 24 hours in advance that you will be taking the resident for an offsite scenic drive during Designated Caregiver hours. Alerting the neighbourhood 24 hours in advance will help us do our best to ensure your loved one is ready for your offsite scenic drive – the Neighbourhood will document the resident’s upcoming drive in the Day Book so all staff are aware!

You can contact:
Seaside at 902-465-6020 ext. 2128
Bayside at 902-465-6020 ext. 2139
Shoreside at 902-465-6020 ext. 2125
Islandview at 902-465-6020 ext. 2120
Skyview at 902-465-6020 ext. 2122


The Day of the Drive:
• You must clean and disinfect (wiping down all frequently touched surfaces) the vehicle you will be using before picking up the resident, with an appropriate hard surface disinfectant / hand sanitizer (https://www.canada.ca/en/health-canada/services/drugs-health-products/disinfectants/covid-19/list.html).

• You must wear a mask at all times during the scenic drive. You should also remind the resident to wear their mask at all times when physical distancing (6 feet / 2 metres) cannot be maintained during your scenic drive.

• When you are ready for the drive during your Designated Caregiver visit, please alert the staff on the neighbourhood that you and the resident are heading out. You can pull your vehicle close to the front entrance to pick up your loved one.

• Because the resident may not exit the vehicle during the drive, the resident’s mobility aids should be left inside the facility.

• The Designated Caregiver and the resident passenger should sit as far apart as possible, and should be the only ones in the vehicle.

We hope a nice sightseeing drive will be fun for you and your loved one!


Update: February 5, 2021

We are committed to person-centred care and that means listening to feedback from those we serve. So we are happy to announce that we’ll be adjusting our Designated Caregiver hours on Thursdays only to 11:00 AM – 7:00 PM beginning on Feb. 11th!

Hours for Designated Caregivers on Wednesdays and Fridays – Sundays will continue to be 11:00 AM – 6:00 PM as before, but we hope this bit of extra time on Thursdays will support those family members who work full-time, and those residents who prefer to be social in the evenings!


Update: December 18, 2020

As you may have heard in Dr. Strang’s update this week, long term care homes can allow TWO Designated Caregivers per resident, effective Dec. 21, 2020. However they MUST still only visit ONE AT A TIME. Please refer to information below for critical practices for Designated Caregivers.


Update: November 24, 2020

As our understanding of COVID-19 evolves, we continue to make small and big changes to increase safety for our staff, residents and community!

Moving forward, we’re making a small change: all staff, visitors and family will now be required to wear a mask (non-medical or medical) to enter our doors.

Once inside the facility, you will:
1. Perform hand hygiene (use hand sanitizer)
2. Remove your personal mask and properly store or dispose of it
3. Perform hand hygiene again
4. Put on one of the medical masks supplied by us, as usual!

As you get used to these new added steps, please also remember to maintain a 6 foot distance from others while waiting to come in to the facility and while in our entry. We ask that you wait to enter until there is room to maintain the 6 foot distance.

Thank you so much for your continued support and commitment to following these new and evolving practices!

The NSHA has also shared this helpful video (link below) for Designated Caregivers. Specific processes/steps at Ocean View might differ slightly and we ask you to continue following all practices communicated by us, but this video contains important and helpful information:
What to Expect for Designated Caregivers in NSH Long Term Care Facilities on Vimeo


Update: Oct. 29, 2020

At this time, we want to announce a change for Designated Caregivers. Until this point, only one Designated Caregiver per resident could visit each day.

With our current extended Designated Caregiver Visitation hours (11 AM – 6 PM, Wed. – Sun.), we will now allow a resident’s two Designated Caregivers to visit within the same day. However they MUST still only visit ONE AT A TIME.

We encourage the two Designated Caregivers for each resident to coordinate between themselves how they will “split” visitation hours to ensure their daily visits still do not overlap.


Update: Oct. 21, 2020

We’re happy to announce that starting on OCT. 24TH, visitation hours for Designated Caregivers at Ocean View will be extended.

• At this time, visitation hours for Designated Caregivers will be 11:00 am to 6:00 pm on Wednesday – Sunday.


September 15, 2020

Dear Ocean View families and loved ones,

We were thrilled to read that Government is further easing restrictions to long-term care and introducing the option for Designated Caregivers to join us in our facility as an added layer of support for our residents. Designated Caregivers will be welcomed at Ocean View after completing the below process to become designated and trained!


Based on government directives, who can be a Designated Caregiver in long term care at this time?

• Designated Caregivers can be family members, friends or other support persons who would like to support the resident with caregiving tasks such as personal care, mobility help, communication assistance, emotional support, help with eating, or decision making.

• The Designated Caregiver must be able to visit the long term care home alone. The government directives allow each resident to have only one Designated Caregiver in the building at any one time.


How can you become a Designated Caregiver for your loved one?

• The resident and their loved ones should discuss who would be appropriate Designated Caregivers for the resident. Please keep in mind that each resident can have 2 Designated Caregivers only.

• Beginning Sept. 18th, please contact us at 902-465-6020 ext. 0 to let us know the names of the 2 Designated Caregivers. If you leave a voicemail, please wait for a callback as confirmation.

Designated Caregivers must attend a one-hour training session to learn about public health requirements including PPE protocols, physical distancing, hand and respiratory hygiene, and other facility Infection Prevention and Control (IPAC) procedures, before entering the facility as the Designated Caregiver. Training sessions are scheduled for September 25th and 29th.

• Designated Caregivers have a responsibility to stay informed of current public infection prevention guidelines as published by Public Health, and to ensure they take all precautions to prevent spread of COVID-19.

What else do you need to know

• Designated Caregivers must be comfortable wearing a medical mask at all times while they are in the facility.

• Designated Caregivers must enter through our front entrance and participate in screening each and every time they visit the facility. A staff person assigned to the screening of Designated Caregivers will allow you entry – you must wait for them to let you into the facility. No other staff person will be permitted to allow you entry.

• Designated Caregivers will be provided with identification by the facility, which they must wear each and every time they visit the facility.

• Like all members of our team, Designated Caregivers must limit unnecessary movement throughout the facility as much as possible.

• As noted above, only one Designated Caregiver for each resident will be permitted in the building at a time. Designated Caregivers are encouraged to coordinate with one another to prevent conflicting visits.

• Although we know family members and friends have often supported residents other than their loved one while visiting in the past, at this time the Designated Caregiver is permitted to support their loved one only. Designated Caregivers must maintain physical distance (6 feet / 2 metres) with all staff and residents other than their loved one.


What do you need to know about breaches?

Breaches of Public Health requirements, IPAC practices and other practices shared in your training will put your loved one and other residents at risk, and may create unintended consequences for all members of our Ocean View community.

All Designated Caregivers are responsible for remaining aware of the possible impacts of COVID-19 in long term care, and following all safety practices to prevent unknowing transmission of COVID-19 to our vulnerable senior population.

A breach could lead to unintended consequences including residents becoming ill; residents needing to self-isolate; removal of visitation privileges due to repeated breaches; and/or the cancelling of facility-wide visits in the case of an outbreak. Please help keep your loved one safe by following all infection prevention practices.

If you are under a requirement to self-isolate or are unwell, you must stay home.