Designated Caregiver Visits

Please note: As spots in the Atlantic Bubble are experiencing more COVID-19 cases, folks from areas of the Atlantic Bubble that are identified outbreak / orange zones are asked not to visit our facility at this time. If you travel to an identified outbreak / orange zone, please wait 14 days upon your return to Nova Scotia before visiting our facility. Thank you for your help in minimizing risk!

Update: December 2, 2020

As you may have heard in Dr. Strang’s update yesterday, long term care homes will only be allowed to permit ONE Designated Caregiver per resident to continue visiting at this time.

We know this will be a tough decision for residents and families who have had two Designated Caregivers until this point. We encourage you to discuss with your loved ones, and then please call 902-465-6020 ext. 2175 to let us know which Designated Caregiver will be the ONE continuing to visit.

Thank you for your commitment to helping keep our residents safe by adapting to these evolving rules. We know it is a challenging time and truly appreciate your patience.

Update: November 24, 2020

As our understanding of COVID-19 evolves, we continue to make small and big changes to increase safety for our staff, residents and community!

Moving forward, we’re making a small change: all staff, visitors and family will now be required to wear a mask (non-medical or medical) to enter our doors.

Once inside the facility, you will:
1. Perform hand hygiene (use hand sanitizer)
2. Remove your personal mask and properly store or dispose of it
3. Perform hand hygiene again
4. Put on one of the medical masks supplied by us, as usual!

As you get used to these new added steps, please also remember to maintain a 6 foot distance from others while waiting to come in to the facility and while in our entry. We ask that you wait to enter until there is room to maintain the 6 foot distance.

Thank you so much for your continued support and commitment to following these new and evolving practices!

The NSHA has also shared this helpful video (link below) for Designated Caregivers. Specific processes/steps at Ocean View might differ slightly and we ask you to continue following all practices communicated by us, but this video contains important and helpful information:
What to Expect for Designated Caregivers in NSH Long Term Care Facilities on Vimeo


Update: Oct. 29, 2020

At this time, we want to announce a change for Designated Caregivers. Until this point, only one Designated Caregiver per resident could visit each day.

With our current extended Designated Caregiver Visitation hours (11 am – 6 pm, Wed. – Sun.), we will now allow a resident’s two Designated Caregivers to visit within the same day. However they MUST still only visit ONE AT A TIME.

We encourage the two Designated Caregivers for each resident to coordinate between themselves how they will “split” visitation hours to ensure their daily visits still do not overlap.


Update: Oct. 21, 2020

We’re happy to announce that starting on OCT. 24TH, visitation hours for Designated Caregivers at Ocean View will be extended.

• At this time, visitation hours for Designated Caregivers will be 11:00 am to 6:00 pm on Wednesday – Sunday.


September 15, 2020

Dear Ocean View families and loved ones,

We were thrilled to read that Government is further easing restrictions to long-term care and introducing the option for Designated Caregivers to join us in our facility as an added layer of support for our residents. Designated Caregivers will be welcomed at Ocean View after completing the below process to become designated and trained!


Based on government directives, who can be a Designated Caregiver in long term care at this time?

• Designated Caregivers can be family members, friends or other support persons who would like to support the resident with caregiving tasks such as personal care, mobility help, communication assistance, emotional support, help with eating, or decision making.

• The Designated Caregiver must be able to visit the long term care home alone. The government directives allow each resident to have only one Designated Caregiver in the building at any one time.


How can you become a Designated Caregiver for your loved one?

• The resident and their loved ones should discuss who would be appropriate Designated Caregivers for the resident. Please keep in mind that each resident can have 2 Designated Caregivers only.

• Beginning Sept. 18th, please contact us at 902-465-6020 ext. 0 to let us know the names of the 2 Designated Caregivers. If you leave a voicemail, please wait for a callback as confirmation.

Designated Caregivers must attend a one-hour training session to learn about public health requirements including PPE protocols, physical distancing, hand and respiratory hygiene, and other facility Infection Prevention and Control (IPAC) procedures, before entering the facility as the Designated Caregiver. Training sessions are scheduled for September 25th and 29th.


What else do you need to know

• Designated Caregivers must be comfortable wearing a medical mask at all times while they are in the facility.

• Designated Caregivers must enter through our front entrance and participate in screening each and every time they visit the facility. A staff person assigned to the screening of Designated Caregivers will allow you entry – you must wait for them to let you into the facility. No other staff person will be permitted to allow you entry.

• Designated Caregivers will be provided with identification by the facility, which they must wear each and every time they visit the facility.

• Like all members of our team, Designated Caregivers must limit unnecessary movement throughout the facility as much as possible.

• As noted above, only one Designated Caregiver for each resident will be permitted in the building each day. Designated Caregivers are encouraged to coordinate with one another to prevent conflicting visits.

• Although we know family members and friends have often supported residents other than their loved one while visiting in the past, at this time the Designated Caregiver is permitted to support their loved one only. Designated Caregivers must maintain physical distance (6 feet / 2 metres) with all staff and residents other than their loved one.


What do you need to know about breaches?

Breaches of Public Health requirements, IPAC practices and other practices shared in your training will put your loved one and other residents at risk, and may create unintended consequences for all members of our Ocean View community.

All Designated Caregivers are responsible for remaining aware of the possible impacts of COVID-19 in long term care, and following all safety practices to prevent unknowing transmission of COVID-19 to our vulnerable senior population.

A breach could lead to unintended consequences including residents becoming ill; residents needing to self-isolate; removal of visitation privileges due to repeated breaches; and/or the cancelling of facility-wide visits in the case of an outbreak. Please help keep your loved one safe by following all infection prevention practices.

If you are under a requirement to self-isolate or are unwell, you must stay home.


We are also happy to continue offering:
• Skype/Facetime/Zoom visits
• Window visits
• Indoor visits