FAQs

Browse this page for answers to some of our more frequently asked questions

How does Ocean View communicate health information to residents and loved ones?

Staff share health updates and changes directly with residents and loved ones. You’re encouraged to ask questions, attend care meetings, and speak with staff about any concerns.

Wider updates, like outbreaks or service changes, are shared through staff, bulletin boards, our website, and CareQ (email/text).

Who is responsible for safety at Ocean View?

We take safety seriously and have systems in place to protect everyone in our care.

  • Fire alarms, sprinklers, and emergency plans are in place.
  • If an alarm sounds, stay where you are and follow staff instructions.

After-Hours Access

  • Exterior doors lock at 7 PM
  • To enter after hours, call the RN at 902-471-3063.
  • The main entrance code is 1234*—you’ll need this if your visit runs late.

Secured Areas

  • Seaside and Bayside Neighbourhoods have keypad access for added safety.

Help Us Keep Residents Safe

  • When exiting, please check that no resident is unintentionally following you out.

Every staff member, client, friend, family member and volunteer can help to ensure that Ocean View remains a safe environment for all. Thank you for keeping Ocean View a safe place to live, work, and visit.

What should I do if there is a fire at Ocean View?

Ocean View is equipped with fire alarms, sprinklers, and emergency plans. Staff are trained and regularly drilled. If the alarm sounds, please stay in place and follow staff instructions.

To help keep everyone safe:

  • Keep exits, halls, and doorways clear.

  • Don’t place items on top of room lights—they’re a fire hazard.

  • If you see fire or smoke, alert a staff member immediately.

  • Both elevators have emergency phones to contact help if needed.

Do I have to pay for parking at Ocean View?

Free visitor parking is available at the front (Caldwell Road) and rear of the building. Please use designated spots—unauthorized parking may result in towing.

Can I bring food in from home to a loved one who lives at Ocean View?

Residents are welcome to enjoy personal food items.

  • Non-perishable items may be kept in resident rooms.
  • Perishable items must be labeled with the resident’s name and date, and stored in the Neighbourhood fridge.

Food can be reheated by staff, residents, or family members following our Safe Food Handling Guidelines. For more information or a copy of the reheating protocol, please speak with a Registered Nurse.

Can a resident leave Ocean View to visit with family or friends?

You are encouraged to enjoy day trips or overnight stays with your loved ones. Please notify your nurse in advance so medications and supplies can be prepared.

Does Ocean View have a policy about scented products?

Our home is a scent-free home. Your efforts to avoid/reduce the use of scented products such as perfumes, cologne, hairspray, fabric softener, deodorant, and laundry detergent are appreciated. Please keep this in mind when visiting and purchasing gifts for residents.

Can I smoke at Ocean View?

Residents have access to an unsupervised, indoor smoke room, provided you pass a safe smoking assessment. Otherwise, Ocean View is a smoke-free home. Public smoking is not allowed anywhere on the property—including outdoor spaces like the gazebo, courtyards, decks, and parking areas.